WonderEight gathers an all-star pack of creative minds, adventurous tech buffs and fearless strategic thinkers fueled by curiosity and set on changing the world, one brand at a time. We dream big, do big, and have fun at it – we haven’t chosen “Play Seriously” as our motto for nothing!

“And what does it even mean?”, you ask. It means we champion lives well lived, do wonders as a team all the while harnessing each individual’s potential and uniqueness, and value learning and fun times alike. All of this to fulfill one promise: pierce the limit and frontier of imagination.

So what do you say? Care to join us in creating the unimaginable?

Great, cause we’re looking for an Account Director to work as part of the client service department.

As the Account Director WonderEight, you will be responsible for managing and growing client relationships, driving business growth, and ensuring exceptional service delivery. Additionally, you will play a crucial role in upskilling team members in the Client Servicing Department, recommending in-house tools and software, and setting processes for internal traffic management.

Your Role is to…

• Leverage your experience, knowledge, results-oriented mindset and resources provided by WonderEight to effectively lead on your clients’ business needs, delivering excellence, insight, and value.
• Be the ultimate facilitator, both for your clients and your teammates. In other words, you are the person who knows how to build relationships, gets things done and finds solutions to complex problems.
• To adopt and nurture a strategic mindset and express it across a variety of deliveries including but not limited to campaign decks, creative briefs, internal team discussions, business development opportunities.
• Be an idea-driven innovator. Whether you’re discussing a client’s business problem, writing a creative brief, or brainstorming with your teammates, you are consistently looking at the bigger idea or the creative solution that provides focus and inspiration.
• Have a robust grasp of your projects. Your role is to organize the project itself, the people assigned to it, and the end result by ensuring the assignment is done efficiently and with no compromise on quality.
• Act as the primary point of contact for dedicated client accounts, whilst building and maintaining strong relationships based on trust and effective communication.
• Understand clients’ business goals, marketing objectives, target audience and develop tailored strategies and campaigns.
• Handle client feedback and inquiries, resolving issues promptly and ensuring a high level of client satisfaction.
• Collaborate with cross-functional teams, including creative, strategy, and production, to develop integrated marketing and advertising plans.
• Monitor campaign performance and provide regular reporting to clients, identifying areas for improvement and recommending optimization strategies.
• Drive business growth by identifying new business opportunities within existing client accounts and contributing to new business pitches and proposals.
• Manage cell team members on a daily basis, assign / schedule needed tasks and conduct the related follow up. Responsible for the cell team members performance appraisals and upskilling.
• Stay updated with industry trends, competitor activities, and emerging marketing technologies to provide strategic insights and recommendations.

Qualifications:

• Bachelor’s degree in marketing, communications, or a related field. A relevant master’s degree is a plus.
• 8+ years of experience in account management or a similar leadership role within the marketing or advertising industry.
• Strong understanding of marketing and advertising principles, with experience in branding, digital marketing, social media, and/or traditional advertising.
• Strong in project management abilities, with the capacity to handle multiple projects simultaneously and meet multiple deadlines.
• Proven track record of managing client relationships and delivering successful marketing campaigns.
• Excellent communication and interpersonal skills, with the ability to build rapport and negotiate with clients and internal teams.
• Demonstrated leadership and mentoring skills, with the ability to upskill team members and drive performance improvement.
• Strategic mindset with the ability to think analytically and provide strategic recommendations.
• Strong organizational and problem-solving skills, with the ability to establish and optimize processes.

About WonderEight:

WonderEight is a global marketing, branding and digital agency with offices in Beirut, Dubai, Riyadh and London, boasting a rich portfolio that spans across continents and industries. The agency connects the dots between design, strategy, marketing, & digital to help businesses launch new products, increase their sales and transform into Leading Brands that live true.

WonderEight is an Equal Opportunity Employer. No matter what you identify as, where you come from, what you believe in, and your physical abilities – if you can do the job, we’d love to hear from you!